Frequently asked questions
ARE MINORS ACCEPTED?
Minors must be accompanied by their parents or legal guardians.
IS YOUR CAMPSITE ACCESSIBLE FOR DISABLED PEOPLE?
Yes, our wash block has specific toilets and showers and public places such as the pool and the bar are accessible. We have a 4p. 2 bedroom Cottage (3 Star) which is fully equipped and fitted out for people with reduced mobility.
CAN WE PUT AN EXTRA TENT NEXT TO THE CHALET OR MOBILE HOME?
Even if the pitches are big enough for that, we cannot add an extra tent onto the pitch for insurance reasons.
DOES MY BABY COUNT AS ONE OF THE OCCUPANTS?
Yes, babies are included in the occupancy capacity of the accommodation. The maximum number of people shown in the cottage must not exceed the capacity indicated on the property description. E.g. We will not accept you into a 5p. property if you are 6 in total. The booking service will also suggest to you properties which are most suitable to the number of people you have.
HOW DO WE GET TO THE SITE?
Find the different way to get to the campsite depending on your mode of transport on this page.
WHAT ARE THE ARRIVAL AND DEPARTURE DAYS?
Arrival and departure days are not fixed by the campsite. You can arrive or leave on any day of the week. The minimum stay is for 2 nights in a Mobile home (7 nights in July and August). For camping pitches arrival and departure days have no restrictions.
WHAT ARE THE CAMPSITE’S OPENING DATES?
Our campsite as well as all the amenities (Food store, Bar, Entertainment, Pools, Sauna, Fitness room….) are open from 7th May to 12th September 2021.
WHEN WILL I RECEIVE CONFIRMATION OF MY BOOKING?
Each booking option is registered from the receipt of your phone call or online booking. A Confirmation option is sent to you by email or by post within 48 hours. You have 7 days to confirm the option by sending us the 15% deposit.
HOW DO YOU MAKE A BOOKING?
You can book your stay:
– On our website by completing the online booking form. Booking is quick and payment by card is secure.
– By telephone calling our booking service on 00 33 (0)2 98 58 61 90
In all cases the following information will be requested: Surname, First name, date of birth of each person, address, phone number and dates requested for your stay. The booking becomes effective and binding after the Village’s agreement and upon receipt of a 15% deposit.
WHAT IS A PRE-BOOKING?
Book your favourite destination for next season now without obligation and benefit from promotional offers.
A definitive confirmation will come to you during December with the prices. You then have 10 days in which to modify or cancel your booking without incurring a booking fee. You can thus optimise your chances of going where you have decided without risking being faced with availability issues.
CAN I BOOK A BABY COT AND/OR HIGH CHAIR?
We offer a baby’s cot and high chair hire service. Please ask for your Baby Kit during booking and not on arrival, to be sure to have availability.
– Free in the 4Star and Premium Cottages
– 3€ per night for the 2 Star and 3 Star
CAN I BOOK AND HIRE SHEETS?
We offer a sheet, pillow slip and towel hire service. Bed linen hire should be arranged during booking.
Price: from 12€ per kit. For 4 Flower property rentals, sheets and towels are provided.
ARE PETS ALLOWED?
Pets are not permitted in all of the rental properties. Please check on the property of your choice if it is stated whether a pet is allowed or not. Pets must have an up to date vaccination booklet which must be shown on arrival. (category 1 and 2 dogs are not permitted, NAC pets are also not permitted)
*NAC pets are unusual pets such as snakes – please check if uncertain.
Dogs must be kept on a lead at all times.
Price: 6€/ per pet /per night
ARE BARBECUES ALLOWED?
Yes barbecues are allowed. All the properties offered directly by Camping Yelloh! Village La Plage are equipped with a charcoal barbecue.
IS THERE INTERNET ACCESS ON THE CAMPSITE?
Wifi is available free of charge in the bar, in our cottages this is a paying service (already included for Premium cottages). Please as for direct information from our Staff.
ARE THERE TELEVISIONS IN THE MOBILE HOMES?
Televisions can be rented in certain Cottages upon prior booking and according to availability.
Price: 5€ per night
TV and WIFI internet are included in the PREMIUM Cottages.
ARE THERE SUPERMARKETS/SHOPS NEARBY?
To help you during your holiday we operate a Food Store for daily needs. You will also find just a minute away from the site, a large supermarket, 24hour Service Station and the local shops. A few kilometres further on there is a Lidl store and an Intermarche.
WHAT COSTS ARE INCLUDED IN THE TOTAL PRICE?
Our prices include your water, electricity and gas consumption, the parking of your vehicle (next to your accommodation), access to the swimming pools, fitness room, sauna, multi-sports ground, tennis court, children’s playground, entertainment (unless otherwise stated: bingo, evening meals, sports activities subject to payment of a supplement).
WHICH COSTS ARE NOT INCLUDED IN THE TOTAL PRICE?
- The Tourist Tax (Changes to the rate may occur during the season)
- Supplements (Baby kit, TV..)
- Waters-sports activities
DO I HAVE TO PAY A TOURIST TAX?
Yes, the Tourist Tax is compulsory for each person over the age of 18 years old.
Price: 0,44€ per person/per day for those over 18 years old
Modifications of the Tourist Tax level may be made during the season.
HAS MY PAYMENT BEEN RECEIVED?
If we have not received your payment, we will automatically send you a reminder. After receipt of the balance, we will send you a confirmation.
HOW CAN I PAY FOR A STAY AT THE LAST MINUTE?
- If your booking is made less than 6 weeks before the start of your stay, the total cost of the stay is immediately due for payment.
- If the booking is made a few days before the stay, the total amount will have to be paid at the booking time, preferably with credit card.
IS IT POSSIBLE TO STAGE THE PAYMENTS?
Camping Yelloh! Village La Plage offers you the opportunity to pay in stages. For more information, contact us by phone on 00 33 (0)2 98 58 61 90.
HOW CAN I PAY?
- By credit card: online or by contacting the Village’s booking service with your booking reference number.
- By bank transfer: directly through your bank recording on the transaction your customer reference and your surname
- By cheque or ANCV holiday cheque (we advise that you send holiday cheques by recorded mail).
WHEN DO I HAVE TO PAY THE BALANCE?
The balance of the stay must be paid 30 days before you are due to arrive at the campsite.
WHEN DO I HAVE TO PAY THE DEPOSIT?
All bookings are accompanied by a 15% deposit of the total cost of the stay to which may be added the cost of cancellation insurance. Your balance settlement must be with us in the 7 days following the receipt of your booking option.
DO WE HAVE TO LEAVE A GUARANTEE DEPOSIT?
We do not ask for a deposit. If the holiday rental is not left in an entirely clean condition when you leave, a cleaning package costing €90 will be invoiced to you.
For all late departures, you will be invoiced for an additional day at the rate applicable at the time for the given night.
WHAT ARE THE CAMPSITE RECEPTION OPENING TIMES?
The reception opens from 9am to 7pm everyday.
UP TO WHAT TIME CAN WE ARRIVE?
If you arrive after the Reception closing time, please let us know in the afternoon. We will leave your keys & map of the campsite to the barman.
WHAT ARE THE ARRIVAL AND DEPARTURE TIMES?
- For the rental properties
Arrivals start from 5-00pm and the day of departure the property must be vacated by 10-00am
In the inclusive price section “weekends and long weekends” 2 or 4 nights, properties are available from 2-00pm and vacated on the day of departure before 6-00pm.
- For the Camping pitches
Arrivals start from 1-00pm and departures must be made before midday.
CAN WE HIRE BIKES?
You can rent cycles adapted to family needs directly at the campsite Yelloh Village La Plage.
DO WE HAVE TO PAY TO HIRE THE TENNIS COURT?
A tennis court is available from 9-00am to 7-00pm on prior booking at the tourist information point. Fee, equipment loaned on a deposit.
IS THERE A CHARGE FOR THE SAUNA?
Entry is free of charge.
IS THERE A CHARGE TO USE THE FITNESS ROOM?
Entry is free of charge.
ARE THERE ANY SPORTING ACTIVITIES?
Aqua fun, Muscle toning, sports tournaments: free with the leaders. Water-sports activities require some payment (preferential rates) and booking is made directly on the campsite!
IS THERE ANY ENTERTAINMENT ON THE CAMPSITE?
Each day Camping Yelloh! Village La Plage organises daytime and evening entertainment for both young and old (tournaments, quizzes, karaoke, shows..) there is something for everyone!
ARE SHORTS ALLOWED IN THE POOL?
Swimming shorts are not permitted. Waterproof nappies are compulsory for children under the age of 2 years old.
ARE THE POOLS HEATED?
The two pools (indoor and outdoor) are heated from the opening to the closing of the site.
IS CLEANING INCLUDED?
Cleaning at the end of your stay is included in the Premium Cottages. For the other Cottages an inclusive cleaning charge of 90€ will be billed if the property is not left in a perfectly clean state. You can book the Cleaning Service when booking your stay or on arrival.